At Sanders Bros. Coffee, your satisfaction is our top priority. We understand that sometimes things aren’t quite right, so we handle return inquiries individually to ensure we find a fair solution. Here’s how we approach returns for different items:

Coffee Beans & Ground Coffee:

Because coffee is a fresh, perishable product, we’re unable to accept returns on coffee bags once they’ve shipped. However, we absolutely want you to love your brew! If you experience any issues with the quality or condition of your coffee, or if you received the wrong item, please reach out to us within 10 days of receiving your order.

Damaged Shipments: If your coffee order arrives damaged, please contact us within 7 days of delivery. Be sure to include your order number and a photo of the damaged item(s) and the shipping box in your email so we can resolve the issue quickly.

Merchandise (Apparel, Mugs, etc.):

If you’d like to return or exchange merchandise items (like t-shirts, hats, or mugs), please contact us within 10 days of receiving your order.

To be eligible for a return or exchange, merchandise must be in unused condition with all original tags and packaging intact.

Refunds will be processed once we receive and inspect the returned item(s). Please note that shipping costs for returns/exchanges may be the customer’s responsibility unless the return is due to our error.

Brewing Equipment:

For returns or exchanges on brewing gear (like brewers, grinders, kettles), please contact us within 10 days of receiving your order.

All brew gear must be returned unused, in its original packaging, with all included contents (manuals, parts, etc.).

Refunds will be issued after we receive and verify the condition of the returned equipment. Return shipping costs may apply.

After 30 Days: For warranty claims or operational issues that arise more than 30 days after your purchase date, please consult the manufacturer’s warranty information included with the product and contact them directly for support.

How to Initiate a Return or Report an Issue:

Please contact us with your order number and a description of the issue. We’ll work with you to find the best resolution.

We appreciate your business at Sanders Bros. Coffee!