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F. A. Q.

Frequently Asked Questions

General Coffee Questions

What are the different processing types

Before specialty coffee is ready for your favorite mug, it must go through a highly-monitored process. The beans are often hand-picked, dried on a patio or elevated table, sorted for defects, taken to a cupping table to be graded, and then bagged for export.

In the bean’s description you’ll see one of these processing methods farmers use to produce the flavor profile they desire:

Washed – Combines complexity and cleanness, with great intensity. The coffee is run through a “depulper” which removes the outer fruit (cherry), the beans are soaked in water for a period and then washed in running water to remove the remaining residue.

Natural – Often has a “wild” or intensely complex flavor profile. Just as it sounds: the coffee is picked and dried as-is. Once dried, the cherry and skin around the seed (parchment) is removed mechanically prior to being bagged for export.

Honey – Allows the natural sugars of the bean to become more concentrated, and ultimately leads to a naturally sweeter cup profile. This process is aptly named “honey” because some of the sticky mucilage, the layer between the cherry and the parchment, is left on the bean while drying.

Wet-Hulled – The resulting cup from these beans are usually earthy, lower acid and full-bodied. A very interesting method commonly practiced in Indonesian growing areas. Depulping is done at the farm level, with mucilage left on the seed for a day or so, then it’s bagged and taken to a facility where the remaining parchment is removed and the beans are dried while being exposed to the elements.

What is the meaning of 'single-origin' and 'blend'?

‘Single-origin’ coffee means the beans all come from one specific place, like a single farm, cooperative, or region within a country. This lets you taste the unique flavor characteristics created by that specific location’s environment and processing methods. ‘Blend,’ on the other hand, means the coffee is a mix of beans from multiple origins (different farms, regions, or countries). Roasters create blends to achieve a specific, balanced, and consistent flavor profile that combines the best qualities of each component bean, rather than highlighting just one source.

What is the difference between light, medium, and dark roasts?

The primary difference between light, medium, and dark coffee roasts lies in the duration and temperature of the roasting process. Light roasts are heated for the shortest time, resulting in a lighter brown bean that retains more of the coffee’s original, often brighter and more acidic, fruity or floral flavors, with a lighter body. Medium roasts are roasted longer to a medium brown color, offering a more balanced profile where the bean’s origin notes blend with developing sweetness and body, resulting in lower acidity than light roasts. Dark roasts spend the longest time in the roaster, reaching a dark brown, often oily surface; this process diminishes the original bean flavors, reduces acidity significantly, creates a heavier body, and introduces bold, smoky, or bittersweet roast characteristics.

Can you grind my coffee?

Absolutely! We understand convenience is key, so we’re happy to grind your coffee beans for you. When you’re choosing your favorite coffee on our website, simply look for the grind selection option on the product page and pick the one that best suits your brewing method before adding it to your cart.

What is the best way to store coffee beans?

To keep your coffee beans tasting their best, focus on protecting them from their main enemies: air, moisture, heat, and light. The ideal way to store them is in an opaque, airtight container kept in a cool, dark, dry place like a pantry or cupboard, away from the oven or direct sunlight. It’s best to store coffee as whole beans and only grind what you need just before brewing, as ground coffee loses its freshness much faster. Avoid storing your daily coffee supply in the refrigerator or freezer, as temperature fluctuations and moisture can actually harm the flavor.

Ordering & Shipping

What payment methods do you accept?

We accept all major credit cards

Do you ship internationally?

We’d certainly be happy to. If you want to place an order, please email us.

What is your return/refund policy?

You can read our Refund Policy here.

Do you offer local pickup?

We can make those arrangements for you. You would just need to email or call us to place your order.

How long does shipping take?

In order to maintain freshness, we process all orders on Monday, Tuesday, and Thursday each week. Shipping can take anywhere from 3 to 7 days. 

Subscriptions

How does your coffee subscription work?

Getting your favorite Sanders Bros. Coffee regularly is easy with our subscription service. Simply choose the coffee blend you like, select how much you want, and enjoy coffee on repeat every month. Once set up, your freshly roasted coffee will be automatically shipped to your door ensuring you never run out. You have full control and can easily manage your subscription online anytime to adjust, pause, or cancel as needed.

Can I pause or cancel my subscription?

Absolutely. You can do that within your Account area. 

How do I manage my subscription account?

First, login into your account.

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Website & Account

How do I reset my password?

Simply visit the My Account page and click the Lost Your Password link. Follow the prompts.

Still Need Help?

Our dedicated team, led by the owner, Cary Sanders, is here to assist you! Reach out via phone, email, or social media for personalized support.

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